Which tool is used to manage customer orders within Dynamics 365 Supply Chain Management?

The tool used to manage customer orders within Dynamics 365 Supply Chain Management is Sales Order Management. This functionality is specifically designed to handle the entire lifecycle of sales orders, from initial entry through fulfillment and invoicing.

Sales Order Management allows users to create and process sales orders, track order status, manage backorders and returns, and integrate with inventory and financial systems. This tool provides a streamlined approach to managing customer orders, ensuring efficiency and accuracy in processing sales transactions.

In contrast, other options have different focuses: Order Management generally refers to the overarching system that may include both sales and purchase order management but is less specific in functionality compared to Sales Order Management. Customer Relationship Management (CRM) tools focus on managing customer interactions and data, rather than specifically on order processing. Transport Management deals with the logistics and transportation aspects of supply chain management, rather than the management of sales orders directly.